Last Updated: 15 June 2026
Welcome to Grab & Bites. By accessing our website and placing orders, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
1. General
Grab & Bites is a food ordering and delivery/pickup service operating in New Zealand. These terms govern your use of our website and the ordering of food and beverages through our platform.
2. Ordering
- All orders placed through our website are subject to availability and confirmation.
- We reserve the right to refuse or cancel any order at our discretion (e.g., if an item is unavailable, if we suspect fraudulent activity, or if there is a pricing error).
- By placing an order, you confirm that all details provided (name, phone, email, delivery address) are accurate and complete.
- Once an order is confirmed and being prepared, changes or cancellations may not be possible.
- Minimum order values may apply for delivery orders.
3. Pricing & Payment
- All prices displayed on our website are in New Zealand Dollars (NZD) and include GST unless stated otherwise.
- We reserve the right to change prices at any time without prior notice. The price applicable is the one displayed at the time of your order.
- Payment must be made at the time of ordering via our accepted methods: credit/debit card (via Stripe) or cash on pickup/delivery (where available).
- A processing/service fee may be applied to orders as displayed at checkout.
- Promotional discounts and promo codes are subject to their specific terms, expiry dates, and cannot be combined unless stated.
4. Delivery & Pickup
Pickup Orders
- Pickup orders must be collected from our store within the designated time slot.
- Estimated preparation times are approximate and may vary during peak hours.
- Uncollected orders may be disposed of after a reasonable period.
Delivery Orders
- Delivery is available within our designated delivery areas only.
- Delivery times are estimates and may be affected by weather, traffic, or order volume.
- You must provide an accurate delivery address. We are not responsible for failed deliveries due to incorrect addresses.
- Someone must be available to receive the delivery at the specified address.
- A delivery fee may apply based on distance and order value.
5. Food Allergies & Dietary Information
- While we take care to provide accurate menu descriptions, our food may contain or come into contact with allergens including nuts, dairy, gluten, eggs, soy, and seafood.
- It is your responsibility to inform us of any food allergies or dietary requirements via special instructions when ordering.
- We cannot guarantee that any food item is completely free from allergens due to shared kitchen preparation areas.
6. Quality & Complaints
- We are committed to providing fresh, high-quality food. If you are dissatisfied with your order, please contact us within 2 hours of receiving it.
- Complaints regarding food quality or incorrect orders must include your order reference number.
- We may offer a replacement, store credit, or refund at our discretion after reviewing the complaint.
- We take food safety seriously and comply with New Zealand Food Safety regulations.
7. Promotional Offers
- Promotional offers, discount codes, and special deals are subject to availability and may be withdrawn at any time.
- Promo codes are single-use unless stated otherwise and may have minimum spend requirements.
- Free items offered as part of promotions are subject to availability and may be substituted.
- We reserve the right to void orders that exploit pricing errors or promotional glitches.
8. Intellectual Property
All content on this website — including text, images, logos, menu descriptions, design, and graphics — is the property of Grab & Bites and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.
9. User Conduct
You agree not to:
- Use our website for any unlawful purpose
- Submit false or misleading information
- Attempt to gain unauthorised access to our systems
- Interfere with the proper functioning of the website
- Place fraudulent orders or use stolen payment methods
10. Limitation of Liability
To the maximum extent permitted by New Zealand law:
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
- Our liability for any order is limited to the total amount paid for that order.
- We are not responsible for delays or failures beyond our reasonable control (e.g., weather, road closures, equipment failure).
11. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
12. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes take effect immediately upon being posted on this page. Continued use of our website after changes constitutes acceptance of the updated terms.
13. Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
- Email: hello@grabandbites.co.nz
- Phone: +64 9 123 4567
- Address: New Zealand
